Terms of Service Mementi Funeral Urns Shop

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Terms and Conditions

Contract Party

Company Name: Marco Billmaier und Daniel Mack GbR
Legal Adress:
Ahornweg 12
69168 Wiesloch Baiertal, Germany
For your convinience only, we offer a UK Adress for letters and as a return adress:
atth.: Daniel Mack
61 Whittern Way
HR1 1PF Hereford, UK

Please contact us before any retun, otherwise me may not be able to accept the delivery.


Our website is available to take orders 24 hours a day, seven days a week, however the processing and dispatch of orders is from 9.00am to 5.00pm German time, Monday to Friday.

We accept payment by Paypal and all major credit cards. We accept orders from the UK and Germany and all other Countries in the EU, as well as several countries worldwider on request. All transactions will be converted/processed in Euro, UK £s or US$s.

Orders from countries outside the EU and UK will need to contact us on +44 (0) 7710558139 to establish a price for the dispatch of the goods. 
Please note that until we have confirmed the order to you, no offer of sale is made. In the event that we decline to process your order we will contact you by e-mail to say so. A full refund will be made at this time.

If you use payment methods like Cedit ordebits cards, you will use the payment gatway from Heidelpay. Additional therms and condition can apply for some card payments.


We aim to deliver your order as soon as possible, and are very efficient at dispatching on time, but please bare in mind that we are shipping from Germany. You will almost certainly receive your order within 10 days unless longer delivery times are indicated within the product descriptions (even taking weekends and bank holidays into account). However we cannot be held accountable for things that are outside of our control, such as postal strikes or exact timing of delivery. International orders are generally received within 21 days, but please contact for surcharge rates. All products are dispatched via private courier or the post office and must be signed for.

Non Arrival

In the unlikely event that you do not receive the goods within 10 working days you must contact us immediately to inform us. We cannot accept claims for additional items after that time.


You will be contacted should there be a problem with stock. If you place your order outside of order processing hours, you will be contacted on the next order processing working day.

Products and Specifications

All features, content, specifications, and prices of products and services described or depicted on this website are subject to change at any time, without notice. Certain weights, measures and descriptions are approximate and are provided for convenience only. While we make every effort to accurately display the specifications and features of our products, the actual colour you see will depend on the system you are viewing the site on. The inclusion of any products or services on this website does not imply or warrant that these products or services will be available at any time.

Accuracy of Information

Despite our best efforts, the information on this website may occasionally be inaccurate, incomplete or out of date. We make no representations as to the completeness, accuracy or correctness of any information on this website. In addition, we may make changes in information about price and availability without notice. We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer.


We offer the standard manufacturers warranty/guarantee on our products.

Credit Card Security

We accept credit cards through the Paypal secure payment gateway. All credit card numbers and personal information are encrypted, and are handled only by Paypal. Mementi Urns does not handle or have access to your credit card information for orders placed via this website.


If you have a complaint please contact us on +44 (0) 7710558139. Our response time will be less than five hours during normal working hours.

Full Terms & Conditions

Our Terms and Conditions comply with German legislation and are designed to ensure that all our customers can shop easily and with confidence. As such, any disputes shall be adjudicated according to the laws of Germany.

We maintain that, by confirming your order, you unreservedly accept our conditions of sale, having read them. All statements, guarantees or warranties in our terms of trading are additional to your statutory rights.

Goods Damaged in Transit

In the unlikely event your order is damaged in transit please contact us. Please retain the original packaging for returning your order. We will arrange for a prompt replacement or refund, whichever is your preference.

Faulty Goods

If there is an obvious defect and/or under the manufacturers recommendation it needs to be returned, please notify us and return the goods within the 28 days of receipt.

Within 28 days of purchase, if your goods are faulty we will offer a prompt replacement. This does not apply to faults caused by accident, neglect or misuse. We must be notified of the fault within 28 days of purchase and proof of purchase MUST be provided.

Returning Goods

If you return your goods UNOPENED AND IN ORIGINAL CONDITION within the 10 day purchase period, we will exchange it or refund your money.

We will not refund or exchange an item when a product has been specially ordered or made for you.

We reserve the right to deem the goods second-hand and make you an appropriate offer should any items not be returned in their entirety or in an AS NEW condition. Any refund made will be subject to a minimum 10% / £25.00 (whichever is the greater) re-stocking fee.  The cost of the original postage of the item will also be deducted from the refund.

Please package any returned items carefully and return them, for your own protection, via a recorded and insured method of carriage. The cost of returned items is the responsibility of the customer unless the goods are found to be faulty or delivered to you in error. A maximum of £18.00 can be credited towards any delivery costs incurred. It is your responsibility to check your consignment, if any incorrect goods are supplied you must notify us within 48 hours of delivery. After this period mistakes cannot be rectified.

Return is on the buyers cost.

Availability of Goods

While all care is taken to ensure appropriate stock levels, all products and services are subject to availability and may be withdrawn at anytime without prior notice. If we do not supply the goods for any reason you will be notified and no charge will be taken.

Mementi Urns will not be responsible for compensating you for any losses you may suffer if goods are not supplied, deemed faulty, damaged in transit or not of a kind foreseeable by the supplier.

Duplicate Invoices

Should you require a duplicate invoice, there is an additional administration fee of £10.00. Duplicates will only be dispatched after payment has been received.

Mementi Urns agrees to supply and you agree to purchase goods subject to these terms and conditions, which shall supercede any terms and conditions on any purchase order or document that you submit to Mementi Urns. These terms and conditions supercede and take precedence over any previous terms and conditions. All goods remain the property of Mementi Urns until full and final payment has been received. These terms and conditions shall be governed by and construed in accordance with the laws of Germany and each party agrees to submit to the exclusive jurisdiction of the courts of Germany.

Your statutory rights as a consumer are not affected.

Please note that we practice a policy of continual review and reserve the right to change the above terms and conditions at any time without notice.

Data Protection

Mementi Urns will only use your personal data to process the order and to contact you with regards to the handling of the order. We will not share your data with any third pary beside the payment gateway and delivery company to fulfill the order. Adequade contracts are in place to protect your data acording with Artical 28 of the GDPR regulations.

More detiails of our data protection polecy can be found:

Privacy Policy and Coockie Policy


Registration Details

We operate German sales, in accordance with German law. The English address on the webpage is a postal address for returns and written corespondendce and for your confinience only. It is a free service we provide and is not a legal location of the bussnes. 

Our company registration number is DE298553287,

Legal Company name:  Marco Billmaier und Daniel Mack GbR

Legal address: Ahornweg 12, 69168 Wiesloch, Germany


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